Last updated: May 25, 2020
“Personal Information” is defined as information about an identifiable individual, though it does not include the name, business title, business address or telephone number of employees of organizations. We are committed to protecting any Personal Information that is collected by us in connection with the Services and adhering to all applicable privacy legislation, including British Columbia’s Personal Information Protection Act (“PIPA”), British Columbia’s Freedom of Information and Protection of Privacy Act (“FIPPA”), Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), the Canadian Standards Association’s Model Code for the Protection of Personal Information, Canadian Anti-Spam Legislation (“CASL”), the US Federal Trade Commission Act, the Gramm-Leach-Bliley Act 15 USC S6801, and US Federal law, including the Electronic Government (E-GOV) Act of 2002 and the Privacy Act of 1974. We are committed to maintaining the accuracy, confidentiality and security of your Personal Information. As part of this commitment, we are guided by the principles set out in both PIPA and PIPEDA.
, including all dispute resolution provisions, limitation on damages and exclusion of liabilities, and choice of law provisions set out therein. Please take a moment to carefully review our Terms and Conditions Agreement in providing us with Personal Information.
Collection, Maintenance, and Use
We collect Personal Information from various authorized sources including, without limitation, from you whether through your use of our Website or Services, to the extent necessary to deliver the Services or otherwise as is noted herein. Personal Information about you is essential to our being able to provide the products and services that best meet your needs.
In providing the Services, we may need to disclose the Personal Information we collect to our affiliates, subsidiaries, partners, municipalities, public bodies, successors and other service providers or agents who perform various functions for us. As COCOFLO continues to develop and grow, we may buy or sell parts of a business. As our businesses consists in part of client relationships, information regarding the particular accounts or services being purchased or sold could include Personal Information and be one of the transferred business assets. In certain circumstances, we may be required to provide Personal Information to third parties for legal or regulatory purposes.
There are circumstances permitted under applicable privacy laws where the collection, use, or disclosure of personal information may be done without consent and other situations where collection, use or disclosure is required by other legislation. Such situations include, but are not limited to: (a) where disclosure of information is required by applicable legislation or by order of an authorized court, tribunal, or regulatory or law-enforcement agency; (b) where the Company believes, on reasonable grounds that it is necessary to protect the health or safety of you or another; (c) where it is necessary to collect monies owing to the Company or respond to proceedings against the Company; and (d) as part of an investigation into possible breach of an individual’s obligations to the Company or proceeding involving the Company.
It is important that your Personal Information is accurate, current and complete. We rely on you to keep us informed of any changes (such as change of telephone, address, or any other circumstances), by simply contacting us. If you identify any Personal Information that is out-of-date, incorrect or incomplete, please let us know. We will make the corrections and use reasonable efforts to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date Personal Information from us.
Safeguarding Personal Information
Access to Personal Information
You have a right to access your Personal Information. You can access your Personal Information by providing our Privacy Officer with a written request that has sufficient detail to identify the Personal Information you are seeking. We will endeavor to provide the requested information within a reasonable time and generally within thirty (30) days following your request. We may charge you a minimal fee for providing access to your Personal Information. Where a fee may apply, we will inform you of the cost and request further direction from you on whether or not you would like us to proceed with the request.
Although we will generally comply with your request to access your Personal Information, we may decline such access on grounds permitted or required under applicable legislation, including but not limited to circumstances where (a) the disclosure would reveal Personal Information about another individual, (b) the disclosure would reveal confidential commercial information that if disclosed, could harm our competitive position, or (c) the information is protected by solicitor-client privilege. If we refuse your access request in full or in part, we will notify you in writing with reasons for the refusal.
Compliance with CAS
By using this Website or the Services, you consent to the use of your Personal Information in order to contact you with commercial electronic messages (as defined in CASL). Such consent shall be considered withdrawn and terminated upon receipt by COCOFLO of an opt-out request by you.
Linked Sites, Third Parties and Cookies
Our Website may use “cookies” and other tracking technologies to gather information about your visit (such as demographic data, browser type, IP address, pages visited, activities conducted on the page, and the day and time of your visit). Cookies remember user preferences and maximize the performance of our website and services. Using cookies on our websites provides benefits to you, such as allowing you to maintain your account login information or contact information on forms between visits. In addition, we use information gathered from cookies to autofill fields on forms such as the city, province or postal codes associated with your IP address. This information can be corrected by you before submitting any form or inquiry or you can disable the cookie as discussed below and the information will not be collected.
At this time, we do not honour “do not track” signals from a web site browser. However, you may refuse or delete cookies. Please refer to your browser Help instructions to learn more about cookies and other technologies and how to manage their use. If you elect to refuse or delete cookies, you will need to repeat this process if you use another computer, or change browsers. If you choose to decline cookies, some of the functionality of a website may be impaired.
Opt-Out, Privacy Inquiries and Correcting Your Information
If you do not wish to receive unsolicited marketing communications from us, please contact us at firstname.lastname@example.org. This will allow you to opt out of telephone and email communications and/or to change previously submitted opt-out preferences.
If you have concerns or questions regarding our privacy practices or this Privacy Statement, you may contact our Privacy Officer at (604) 227-7616